PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING THIS WEBSITE YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS BELOW. THESE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE, FROM TIME TO TIME IN OUR SOLE DISCRETION.
Welcome to Handy Warehouse Ltd. We sell a vast range of Construction Hardware, Building Supplies, Hand or Power Tools and renovation Supplies for DIYers and Professionals. All our product prices are GST inclusive and contain the appropriate warranty. WE DO NOT PARALLEL IMPORT.
Why Buy from Us?
We dedicate all our time striving for 100% Customer Satisfaction. Formerly Locks and Hardware Ltd, Established in 2009 as a small retail store. With the quality of products and customer service, we gained trust from our large customer base around New Zealand and rapidly expanded our product variety, providing a one stop experience for consumers or Tradesman.
QUALITY PRODUCT – COMPETITIVE PRICE – UNBEATABLE VALUE
100% NZ OWNED and OPERATED.
Payment instructions are automatically sent to successful purchaser, containing bank account details or pickup address. We require that payment is made in full within 5 working days.
We aim to be as accommodating as possible to our customers and accept various payment methods:
Please follow the instructions on our payment email and remember to include the purchase number. If no reference number is included, this may delay the delivery process.
We accept Mastercard, and Visa in store. We do not process Mastercard and Visa card payments over email, phone or fax.
Cash & Eftpos:
Both Accepted in Store.
We do accept cheques as payment but please allow 3 working days for the cheques to clear before items are sent. Cheques are not acceptable for pickups.
Layby sales are for in-store only and is only available on purchases over $500. Purchases through layby will be subject to an agreement and cancellation fee which is variable and determined at the time of purchase.
We are a GST registered company and tax invoices are provided on request.
Deliveries will be despatched ASAP by courier after payment is received and cleared. Be aware that items can take approx. 2 – 7 business days for the courier to deliver and it may take a few days for payment to show in our bank account.
IT IS THE BUYER’S RESPONSIBILITY TO CHECK PRODUCT FULLY BEFORE PLACING HIS/HER SIGNATURE FOR THE COURIER.
The Buyer must check the item(s) immediately after purchase / delivery and report any transit damage or faults by email within 24hrs of receiving the item. Handy Warehouse reserves the right to refuse courier claims that are made after this time frame.
IN NO EVENT, SHALL HANDY WAREHOUSE LTD HAVE ANY RESPONSIBILITY AGAINST ANY SIGNED SHIPMENT.
You are more than welcome to come to our store to pick up purchases. But as we are a busy store, please indicate that your purchase is via TradeMe and bring your purchase reference number, and if you have paid online, you must bring a legal photo ID. This way we can ensure that the process is fast and smooth.
To guarantee stock for online purchase collections (pick ups), please contact us to confirm item availability prior to pickup at the pickup address.
Handy Warehouse Ltd is both a physical store and an online store. We normally carry sufficient stock at the physical store. But stocks may run out at physical store from time to time and needs to be replenished from our storage address elsewhere.
CASH, EFTPOS or CREDIT CARD is Available in Store.
We provide Combine Shipping options on applicable products for an extra $1.50 or $1.00, these for second item/s purchase. A Full Postage is required to be paid on the first item.
E.g. $8.50 for first item, then $1.50 per second item.
If you bought 5 Products, then $8.50 + $1.50 x 4 = $14.00
Combine shipping for Hardware Products is often unavailable due to their large weight or size. Therefore, our combine shipping is not automatically calculated, so please be advised that you are required to email us of all the reference number/s you have purchased with combine shipping to ensure that all product will be dispatched together. Please contact us if you have any doubt regarding shipping options.
In the very unlikely event of damaged or faulty goods returns must be made within 7 days. Handy Warehouse Ltd supplies will repair, replace or refund your item (at our discretion).
Please note that we will not, as a standard matter of course, offer a refund or exchange if you have changed your mind or chosen incorrectly.
Please make sure the listing you purchase from us is what you want prior to purchase, read all relevant information on products and warranties, returns must be made within 7 days and the product is sent back to us at the "buyers Expense". All courier and postage charges are non-refundable. If in Doubt, please ask.
Once order is placed, you have read and agreed to all our terms and conditions.
We always strive for 100% customer satisfaction and do our best to resolve problems as quickly as possible.
We are not liable for goods damaged or lost in delivery but please do inform us of the incident immediately. We will place a claim application against your product, and replacement or refund for the product will only be given once courier settles the claim with us.
If you think that you may or would, change your mind, or, unsure about the product or quantity, please do not purchase from us.
You don't have the right to return goods and exchange them or get a refund simply because you've changed your mind or your circumstances have changed or you've made a mistake.
So please choose carefully before purchasing. If you have any questions, ask before purchasing, please do not purchase until you are cleared of all doubts.
Please refer to the description of each specific product for different length of warranty periods. An invoice is to be presented for all warranty claims.
All products are subject to manufacturer's warranty and we direct all claims to accredited agency without being directly liable to purchaser.
Warranty covers products against defects in workmanship and materials. Damage/s from misuse, negligent installation or operation, inadequate packaging, cleaning or maintenance, unauthorized modifications or addition voids warranty.
Applicable products contain a standard 30 day Return to Base Warranty for defects or malfunction for listings that do not include any warranty information or else warranty would be specified. Warranty products are returned at Buyer’s Expense (including postage) for any warranty cases.
· It is the buyer's responsibility to check and report any damage or DOA (Death on Arrival) condition problem via email within 48 hours upon receiving the item. Photos or other forms of evidence may be requested as proof of damage. In case of damage in transit, the original package such as the courier satchel/ticket, the boxes and/or cartons must be returned together with the product(s) for investigation in order to make claims.
· Warranty is not transferable beyond the original buyer.
· Invoices are required as proof of purchase.
Makita Warranty: http://www.makita.co.nz/warranty/
DeWALT Warranty: http://www.dewalt.co.nz/warranty/
We’d love to hear from you, either suggestions or improvements. Welcome to write to us at firstname.lastname@example.org
If you have ANY issue with your purchase at all, we are happy to provide a remedy.
Please contact us first before placing neutral or negative feedback that does not help resolve any issue or fix anything whereas an email communication will.
Although every effort will be made to ensure the information on this website is kept up-to-date and accurate, we cannot assume liability for any loss or inconvenience caused by inaccuracies or errors concerning any products or services. For the latest information and confirmation on any goods or services, please message us from Contact Us or call us, visit us and one of our staff members will be pleased to assist.
In no event shall Handy Warehouse Ltd, or its shareholders and/or officers be liable for any indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits.